Things That Suck – Sponsored by Vacu-Man

I’ve always been a tech enthusiast. I love innovation, smart gadgets, and anything that makes life a little easier. But there’s one fundamental thing that should always accompany great technology—customer support. Without it, even the most advanced devices can become frustrating, expensive paperweights.

Take my recent experience with the Ember Thermos as an example. It was a thoughtful gift I received in December, purchased in November. I was excited to use it, and when it worked, it was fantastic. But by January, it had already stopped functioning properly. A simple defect, nothing catastrophic, but something that should have been an easy fix or replacement. That’s where things went downhill.

I reached out to Ember Thermos Support expecting a quick resolution. Instead, I was met with a generic response—something along the lines of “We’re experiencing high volumes and will get back to you.” Fine, I get it, companies get busy. But as the days turned into weeks, the reality hit: my warranty period was running out. Each passing day without a real response meant my issue was slowly being swept under the rug. And here’s the kicker—it turns out I’m not alone. A quick search shows that Ember Thermos issues are more common than I thought, with many customers experiencing the same problem

This raises a bigger question about modern technology. We’re encouraged to buy the latest and greatest, often at a premium price, but what good is it if the company behind it isn’t willing to stand by their product? Ember Thermos purchase decisions shouldn’t come with a gamble—either it works, or you’re left fighting for support while your warranty quietly expires.

At the end of the day, technology should make life easier, not more frustrating. A simple fix, a reasonable customer service response time, and a company that values its customers—these are basic expectations, not luxuries. Until then, I’d advise anyone considering an Ember Thermos purchase to think twice and do their research.

Have you had a similar experience with tech support? Drop a comment and let’s talk about it!